Email us at firstname.lastname@example.org and tell us what's wrong. The more details you give us, the easier and faster we will be able to find a solution for you! Our team is committed to making your experience as effective and easy as possible. To help us understand and solve the issue, we need you to provide us with the following information:
- Where is it happening?
- What is the error?
You can also use the 'Send Feedback' button inside the App and choose 'report a technical issue'. This way, a few important details on your device and app version are sent along with your mail that will make it easier for us to understand the issue.
While you wait for our feedback, you can also:
- Make sure you have a strong internet connection.
- Check to see if you are logged in with the email address that is connected to your Da Vinci kids account.
Make sure you have the newest version of the app. You can also Delete and Reinstall the app from your device for the updated version: