My payment has failed. How can I update my payment information? Merlin October 04, 2019 15:02 Updated Follow If your payment has failed, please check your payment method associated with your AppleID or Google Play account. If you subscribed with your AppleID, this article should help! If your subscription was made via your GooglePlay account, please read this article. Related articles How can I resubscribe after cancelling my subscription ? I didn't sign up but I'm being charged . Does billing automatically reoccur? My app is running slowly / taking a long time to load. What should I do? I have an active subscription and just updated my Da Vinci Kids App. When I'm logged in with my subscriber account, all premium content is locked again. Comments 0 comments Please sign in to leave a comment.