We had a massive update for the Da Vinci Kids App, adding Games, Badges and plenty more exciting features that will make your learning adventure more fun and engaging.
Unfortunately, we faded out the compatibility for iOS 9 and below during this update.
Apple has chosen to not extend the OS update for your iPad 2 device, and extending the backward compatibility for our App currently surpasses our resources.
We'd like to suggest downloading the App on any other phone or tablet (we're available on both Android and Apple mobile devices), so you can continue enjoying watching our shows.
If this is not an option for you, please follow these steps to request a refund for your subscription:
How to get a refund using the web
- Go to Apple's problem reports page: http://reportaproblem.apple.com/
- Login with your Apple ID user name (typically your email address) and password.
Select the tab apps
- Select Report a Problem to the right of the Da Vinci Kids App item.
- Click on Choose Problem and select your problem from the menu (App doesn't work).
Enter details about your problem and then click Submit "The developer has faded out the app's compatibility for my iPad 2 (max OS: 9)"
You should hear back from Apple within a few days to a week with whether your request for a refund is approved.